Order Processing & Dispatch
All orders are processed and dispatched within 24–48 hours of placing the order, excluding weekends and public holidays. Once your order is shipped, you will receive a confirmation email with tracking details.

Delivery Timeline
Orders are typically delivered within 7–10 business days from the date of dispatch, depending on your location. Deliveries to remote areas may take slightly longer. Weekends and public holidays are not included in delivery timelines.

Shipping Charges
Shipping charges, if applicable, are calculated and displayed at checkout. Free shipping is available on most products orders, subject to change during promotional periods.

Delivery Partners & Tracking
We work with trusted courier partners to ensure safe and timely delivery. Your order can be tracked using the tracking link shared in the shipping confirmation email.

Delays & Exceptions
While we strive to deliver orders on time, delays may occasionally occur due to factors beyond our control such as weather conditions, logistical challenges, or public holidays. In such cases, customers will be kept informed.

Return
Products may be returned within 48 hours if unused, in original packaging, and meeting applicable conditions. Consumables, edible, and personalised items are non-returnable unless damaged in transit. Refunds or exchanges are subject to successful quality inspection. Please refer to FAQ's section for more details.