Khyaal Store is an online shopping platform run by Taisho Ventures Pvt Ltd, curated specifically for senior citizens aged 50 and above. Our selection focuses on health, wellness, mobility, comfort, technology, hobbies, and everyday living — every product chosen to suit older adults in India.

Anyone can shop at Khyaal Store. While our products are thoughtfully curated for the 50+ community, they are equally suitable for family members and caregivers looking for meaningful and practical solutions for their loved ones.

Our team carefully evaluates products based on quality, usefulness, ease of use, customer feedback, and relevance to the needs of older adults. Every item is handpicked to be age-friendly, safe, and comfortable.

Yes! Khyaal Store is part of the larger Khyaal platform — India's #1 app for seniors. The app also features a community, live online sessions (yoga, games, music), and the Khyaal Smart Payment Card for secure shopping, Travel, Digi Gold, Assistance and much more.

No, you do not need a membership to shop. However, Khyaal members may receive exclusive offers, early access to deals, and additional benefits. You can also browse the store without creating an account, though logging in enables faster checkout and order tracking.

Khyaal Store offers a wide range across: Medical & Self Care Appliances, Edibles, Cooking Essentials, Art & Craft Kits, Personal Care, Orthopaedic Footwear, Home & Kitchen, Tea & Coffee, Gardening, Gene Testing Kits, and a Divine Collection featuring gold and silver coins.

Absolutely. We prioritise products that are user-friendly and suitable for the 50+ community — from large-button devices and non-slip footwear to easy-open packaging and clearly labelled health products.

Yes! Khyaal Store regularly features sale prices and discounts, particularly for Khyaal app members. Look out for special prices in the Best Sellers section and seasonal offers across the store.

Absolutely. Our support team can help you identify products that best suit your needs or those of your loved ones. Reach us via email at shop@khyaal.com or WhatsApp at +91-8452099667

Simply browse the store at store.khyaal.com, add products to your cart, and proceed to checkout. Follow the on-screen instructions to complete your payment and confirm your order.

We accept major credit cards, debit cards, UPI, net banking, and other secure digital payment options available at checkout. Khyaal app members can also use the Khyaal Smart Payment Card, which includes built-in security against digital fraud.

No, we do not offer Cash on Delivery. All orders must be prepaid at the time of checkout using our available digital payment methods — credit/debit cards, UPI, or net banking.

Yes. Once your order is successfully placed, you will receive an order confirmation via email and/or registered WhatsApp number with your order details and estimated delivery timeline.

Yes. We use secure payment gateways and industry-standard security measures. Khyaal app members can also benefit from the Khyaal Smart Payment Card, which has built-in cyber security features to protect senior users from online fraud.

All orders placed on Khyaal Store are final and non-cancellable. We do not entertain cancellation requests once an order has been placed. In the rare event that a cancellation is approved by Khyaal, no monetary refund will be issued. Instead, the full order value will be converted into Khyaal Store Credits, which can be used to purchase any product on the store and do not expire.

Yes, we deliver to most locations across India through our trusted logistics partners. If you have concerns about delivery to a specific pin code, either you can reach out to our team on Whatsapp or email us.

Most orders are delivered within 7–10 business days depending on your location and product availability. Standard timelines exclude weekends and public holidays. Delivery timelines may vary for remote locations or during festivals and peak sale periods. You will receive tracking details once your order is shipped. If you have concerns about delivery to a specific PIN code, please contact our team via WhatsApp or email.

Once your order is shipped, you will receive tracking details via email or SMS.

There are no shipping charges on most products. If shipping charges apply, they will be clearly displayed during checkout before payment is completed.

Products may be eligible for return within the specified return window of 48 hours, provided they are unused, in their original packaging, and meet the applicable return conditions. Please note that certain categories, including consumables, edible products, and personalised items, are not eligible for return unless they are damaged in transit. Refunds will be processed only after the returned product successfully passes quality inspection.

To initiate a return, please contact our customer support team at shop@khyaal.com or reach out via phone/WhatsApp within 48 hours of delivery. Kindly share your order ID along with the reason for the return. Please note that returns are only accepted in cases where the product received is damaged, defective, or non-functional upon arrival. An unboxing video will be required as proof. Our team will guide you through the process and arrange a pickup, if applicable.

Eligible refunds are typically processed within 7–10 business days after the returned product has been received and inspected. The refund will be credited back to the original payment method used at checkout.

Please contact our support team within 48 hours of delivery with clear photos of the product and its packaging. We will arrange a replacement at no additional cost to you.

Warranty coverage varies by product and brand. Please refer to the individual product description page for warranty details. For warranty claims on eligible products, contact our support team with your order details and proof of purchase. Warranty claims are subject to the respective brand's warranty terms and conditions.

To raise a warranty claim, email shop@khyaal.com with your order ID, product name, description of the issue, and supporting photos or videos. Our team will liaise with the brand and assist you with the resolution.

Yes. Family members and caregivers are welcome to shop on Khyaal Store on behalf of their elderly loved ones. Simply enter the recipient's delivery address during checkout.

You can reach us via: Email: shop@khyaal.com, WhatsApp: +91-8452099667, In-app Support: Available through the Khyaal App, Contact Page: store.khyaal.com/pages/contact

Our support team is available Monday to Friday during standard business hours 10am -7pm. For urgent queries, you can also reach us via WhatsApp.

Become a Khyaal Member and join the Khyaal Shop WhatsApp Community to stay updated on new arrivals, seasonal deals, exclusive member offers, and exciting shopping opportunities.