We offer a 48-hour return window, applicable only if the item is damaged or non-functional upon delivery. To be eligible, the product must be in its original condition.
To request a return, contact us at shop@khyaal.com within 48 hours of receiving your order.
Approved returns must be sent to:
703, Building No 1, Star Hub, Airport Rd,
Behind ITC Grand Maratha Hotel International,Sahar, Ashok Nagar, Andheri (E),Mumbai, Maharashtra 400059
Items sent without prior approval will not be accepted. If your request is valid, we will arrange a pickup.
Unboxing Requirement
Please record a video while unboxing your order. This footage is essential for verifying any damage or issues and will be required to process return claims.
Delivery Timeline
Orders are delivered within 7–10 business days, excluding weekends and public holidays.
Damages & Issues
Inspect your item upon delivery. If it is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Refunds
Once your return is received and approved, a refund will be issued to your original payment method within 10 business days.
If you haven’t received it within 15 business days, please contact us at shop@khyaal.com.
